02
Recent incidents · last 30 days
Print fulfillment partner — delays in EU shipping
17 May · ongoing
Our EU print partner is experiencing 2–3 day shipping delays due to a regional carrier issue. New orders fulfilled from US warehouse with extended transit times. Affected customers contacted directly. Status: monitoring.
Site builder · 18-minute outage
2 May · resolved
Site preview endpoints returned 502 for 18 minutes during a routine deploy. Cause: a config flag we shipped that disabled a cache layer we didn't realize was load-bearing. Customers' published sites were not affected. Full post-mortem →
API · slower generation times
28 April · resolved
Generation P95 doubled from 32s to 64s for ~2 hours. Root cause: an upstream model provider deprecated a model version with shorter notice than expected. Migrated to the successor model. P95 now back to 28s. Full post-mortem →